Return & Exchange Policy | The Fight Factory

Return & Exchange Policy

Return & Exchange Policy FAQ

It is very important to us that you love your pieces and that they fit correctly, so you have up to 30 days from the date of purchase to request a return. Any requests made after this period will not be granted. 

Any items purchased in our retail store in Thomastown are to be returned in person only, with original receipt of purchase. 

How do I return online purchases?

  • Visit our Returns Centre
  • Enter your order number and email address to start
  • Follow the instructions and select the items you want to return
  • Once your request is approved, you will get a confirmation email with shipping guidelines
  • Items purchased through the following platforms need to be returned via the relevant platforms returns process:- Ebay, Amazon, Catch, Kogan, Trade Me, My Deal, The Market & Barbeques Galore.
  • For International returns please email us directly for exchange procedure

What items are returnable? 

  • Within 30 days from the date of purchase
  • Your item must be unworn, unwashed, undamaged and resellable condition
  • In the original packaging with all the tags intact

What items are non-refundable? 

 The following items cannot be returned:

  • Gift Cards
  • Discounted items (if applicable)
  • Due to hygiene reasons the following items can not be returned:- Groin Guards, Mouth Guards & O2 Trainers

The item I received is damaged!

If the purchased product is faulty, reach out to us within 7 days of the delivered date.

Can the items be exchanged?

We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you.

What are the refund options?

Refunds do not include the original shipping cost. The following refund options are supported:

  • Refund to the original payment method
  • Refund to store credit
  • Refund as Gift Voucher

How do I ship back the items?

For instructions on how to ship the returned products, refer to the email received after placing the return request.

How soon will I get my refund?

Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed usually within 3 - 7 working days after approval.

My question is not addressed...

If you have any queries regarding return or refund, reach out to us.